IDOL IMMIGRATION & OVERSEAS CONSULTANTS
Terms and Conditions of Service
Last Updated: May 2026
1. Introduction and Acceptance of Terms
Welcome to Idol Immigration & Overseas Consultants. These Terms and Conditions
(‘Terms’) govern your use of our website at www.idolimmigration.com (‘Website’) and all
services provided by Idol Immigration & Overseas Consultants (‘we’, ‘us’, ‘our’, ‘or’, ‘the
Company’).
By accessing our website or engaging our services, you confirm that you have read,
understood, and agree to be bound by these Terms. If you do not agree to these Terms,
please do not use our website or services.
These Terms apply to all clients, visitors, and users of our website and services.
2. Company Information
Idol Immigration & Overseas Consultants operates from the following offices:
• Gurugram: LG-006, DLF Grand Mall, Mehrauli-Gurugram Road, DLF Phase 1, Sector
28, Gurugram, Haryana 122002
• New Delhi: B1/638 A, 2nd Floor, Janakpuri West, New Delhi – 110058
• Sohna Road: 603-604, Welldone Tech Park, Sohna Road, Sector 48, Gurugram,
Haryana 122018
• Email: info@idolimmigration.com
• Phone: +91 85274 27723
• Operating Hours: Monday to Saturday, 10:00 AM – 6:30 PM (By Appointment)
3. Nature of Our Services
Idol Immigration & Overseas Consultants provides immigration and education consulting
services, including but not limited to:
• Permanent Residency applications (Canada, Australia)
• Study Abroad visa guidance (Canada, UK, USA, Australia, New Zealand, Ireland)
• Visitor and Tourist Visa assistance
• Business and Investor Visa consultation
• Spouse Open Work Permit guidance
• Start-Up Visa and Intra-Company Transfer assistance
• IELTS coaching and preparation
• Post-landing and job search support services
3.1 Nature of Advice
Our services constitute immigration consulting and advisory support. While we work
diligently to provide accurate and up-to-date guidance, we are not a law firm and our
consultants are not solicitors or barristers. Our advice does not constitute legal advice. For
complex legal matters, you may be referred to or advised to seek qualified legal counsel.
3.2 No Guarantee of Outcome
Immigration and visa decisions are made solely by the relevant government authorities of
the destination country. We make no guarantee, express or implied, that any visa
application, residency application, or immigration process we assist with will be approved.
Outcomes depend on government policies, individual circumstances, and documentation
which are beyond our control.
4. Client Responsibilities
As a client of Idol Immigration, you agree to:
• Provide complete, accurate, and truthful information and documentation at all times
• Notify us promptly of any changes in your personal circumstances, contact details, or
immigration status
• Respond to our requests for information or documentation within agreed timeframes
• Not knowingly provide false, misleading, or fraudulent documents or information
• Review all documents prepared on your behalf before submission and confirm their
accuracy
• Pay all agreed fees in accordance with the payment terms set out in your service
agreement
• Comply with all relevant immigration laws and regulations of the destination country
We reserve the right to terminate our services immediately if a client is found to have
provided false or misleading information, without refund of fees paid.
5. Fees and Payment Terms
5.1 Service Fees
Our professional service fees are agreed upon in writing prior to the commencement of
services. Fees vary depending on the type of visa or immigration service required, the
complexity of your case, and the destination country.
5.2 Government and Third-Party Fees
Our service fees do not include government application fees, visa fees, translation fees,
courier charges, medical examination fees, biometric fees, or any other third-party costs.
These are in addition to our fees and are your responsibility to pay directly unless otherwise
agreed in writing.
5.3 Refund Policy
Refunds are subject to the terms agreed in your individual service agreement. In general:
• Professional consultation fees are non-refundable once a consultation has taken
place
• Where a service package has been purchased and work has commenced, partial
refunds may be available proportionate to work not yet completed
• Government fees paid on your behalf are non-refundable once submitted
• Refund requests must be submitted in writing to info@idolimmigration.com
6. Confidentiality
We treat all client information with the strictest confidentiality. We will not disclose your
personal information to any third party except:
• Where required to process your application (e.g., submitting to government
authorities or educational institutions)
• Where required by law or court order
• With your express written consent
Please refer to our Privacy Policy for full details of how we collect, store, and process your
personal data.
7. Use of Our Website
7.1 Permitted Use
You may use our website for lawful purposes only. You agree not to use our website in any
way that is unlawful, harmful, fraudulent, or that infringes the rights of others.
7.2 Accuracy of Information
We endeavour to keep the information on our website accurate and up to date. However,
immigration laws, visa requirements, and policies change frequently. Information on our
website should not be relied upon as a substitute for personalised professional advice. We
accept no liability for actions taken based solely on website content without consulting our
team.
7.3 Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Idol
Immigration & Overseas Consultants or its licensors and is protected by applicable copyright
and intellectual property laws. You may not reproduce, distribute, or use any content from
this website without our prior written permission.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
• We shall not be liable for any visa refusal, rejection, or denial by a government
authority
• We shall not be liable for delays in processing caused by government authorities or
circumstances beyond our control
• We shall not be liable for any indirect, consequential, or special loss or damage
arising from our services or the use of our website
• Our total liability in connection with any service shall not exceed the total fees paid by
the client for that specific service
Nothing in these Terms limits our liability for death or personal injury caused by negligence,
fraud, or any other liability that cannot be excluded by law.
9. Complaints Procedure
We are committed to providing high-quality services. If you are dissatisfied with any aspect
of our service, please contact us in the first instance:
• By email: info@idolimmigration.com
• By phone: +91 85274 27723
• In writing to any of our office addresses listed above
We will acknowledge your complaint within 5 working days and aim to resolve it within 28
working days.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising from
these Terms or our services shall be subject to the exclusive jurisdiction of the courts of
Gurugram, Haryana, India.
Clients from other jurisdictions (including the United Kingdom, Canada, and Australia)
acknowledge that they are engaging the services of an India-based consultancy firm, and
agree that Indian law shall govern the relationship.
11. Amendments to These Terms
We reserve the right to update these Terms and Conditions at any time. Updated Terms will
be published on our website with a revised ‘Last Updated’ date. Continued use of our
services after any changes constitutes your acceptance of the revised Terms.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining
provisions shall continue in full force and effect.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
